FAQs

Our apartments are situated in a prime location near the centre of Mayrhofen - right next to the leisure pool. The two cable cars to the Penken and Ahorn ski areas are also within easy walking distance from our house, as are the public tennis courts and the ice-skating rink.

Check-in at ALMA apartments is from 16:00 on arrival day. You’re arriving later? No problem, just let us know. We’re here for you around the clock!

Check-out is at 10.00 hrs on departure day. We kindly ask you to vacate the apartment by then.

Of course, you are welcome to store your luggage with us if you arrive before check-in and your apartment is not yet ready, or if you would like to stroll around Mayrhofen on departure day without having to drag your luggage around with you.

There is a small lounge in our house with a comfortable couch and TV. You are welcome to relax here with a free coffee and wait for your check-in.

You can park your car directly at the house - this parking space is of course free of charge for our house guests. There is also a charging station for e-cars - however, a fee is charged for this service.

Our guests have their own ski depot with ski boot dryer per apartment.

Yes, we are happy to provide cots and highchairs free of charge - please be sure to let us know exactly what you require before arrival.

Of course you are allowed to bring your pet - upon prior request. We kindly ask for your understanding that an additional fee will be charged for your pet’s stay.

High-speed internet and Wi-Fi are available to our guests free of charge throughout the house.

All our apartments are equipped with Smart-TVs, which are directly connected to the internet This means you can stream your favourite shows directly via the TV with your own account.

No, smoking is not allowed in the apartments. However, you are welcome to smoke on the balconies.

There are two cable car systems near the apartments - the Penkenbahn in the centre of town and the Ahornbahn. Both cable cars are easily accessible on foot in just a few minutes, alternatively you can also use the free ski buses that operate during the winter season.

Greenroom ski rental shop is conveniently close, where you can rent your ski equipment as soon as you arrive.

There are several ski schools with whom you can book ski courses in the middle of the high street in Mayrhofen, around a 5-minute walk away.

Just around the corner, only a 2-minute walk away, you will find Bacher Bakery, which offers baked goods as well as a small selection of various basic foodstuffs.  The next larger supermarket, Sparmarket Eder, is on the high street around 5-minutes’ walk away.

Yes, as ALMA Apartments are located in the heart of Mayrhofen, there are a variety of restaurants that you can reach on foot in no time at all. Your restaurant guide Martin will be happy to give you further information and recommendations. 

No, the apartments cannot be booked with breakfast or half board, but many restaurants in the vicinity offer a large breakfast menu.

Yes, in Mayrhofen there are all kinds of shops on the high street (approx. 5 minutes walk away) that make shopping a pleasure.

Erlebnisbad Mayrhofen leisure pool with indoor pool, outdoor pool and sauna is located right next to ALMA Apartments, to which our house guests enjoy free entry with the ALMA Extra-Bonus during the summer season. Admission is also free to the Sommerwelt Hippach leisure facility in the next village.

Yes, the ice-skating rink with curling lane is just a 1-minute walk away.

Yes, the public tennis court is also only 1 minute's walk away from our house. Our house guests can use the courts there for free during the summer season with the ALMA Extra-Bonus.

Shape fitness centre in Mayrhofen is about 10 minutes' walk from ALMA Apartments.

There are three general practitioners on the high street in Mayrhofen (approx. 5 minutes' walk away): Dr. Katharina Weber-Gredler, Dr. Moser & Dr. Niedertscheider and Dr. Olga Shafe.

Sportclinic Zillertal with specialist care for sports injuries is 2 km away from our house. The nearest district hospital is in Schwaz, approx. 40 km away.

If you cancel more than three months before your planned departure date, we will not charge you anything. From 3 months to 1 month before arrival we charge 40% of the apartment price, 1 month to 1 week before arrival we charge 70% of the apartment price, within 7 days before arrival we charge 90% of the apartment price. We kindly ask for your understanding that we must charge 100 % of the apartment price in case of non-arrival.

Yes, a deposit of 30% of the total price is due 14 days after booking. You can then pay the balance when you are here either in cash, by EC or credit card or by bank transfer. Bank account details: Raiffeisenbank Mayrhofen und Umgebung, account holder: Martin Fankhauser, IBAN: AT21 3627 4000 0001 7426, BIC: RZTIAT22274